Shipping policy

Complete machine freight

Complete machines require a quote before ordering. Provide your delivery ZIP code, whether the site is commercial or residential, and whether you have a loading dock or forklift. Request a freight quote so we can confirm shipping and receiving requirements.

Parcel shipping

Order Cut-off Time for Same-Day Ship-Out 
Our carriers (UPS, Fedex, USPS, DHL...etc) only pick up once a day, thus it's important to account for the order cut-off time when ordering. 
-During business days, the order cut-off time is 12 noon Pacific Time. 
Orders must be received before order cut-off time for same day ship out. 
After the order cut-off time, the order will be shipped out the following business day. 
Orders are not processed on weekends or holidays. 
-Bulk items and machinery orders are not shipped through small parcel carrier network thus are exempt. 
-Orders with invalid address, missing information, invalid payment or otherwise need manual intervention before an order can be picked and packed are also exempt.

Shipping Time Guarantees 
Performance guarantee of time sensitive deliveries such as UPS Next Day Air are subject to the carrier's terms, please review for details. 
UPS terms and service guarantee 
FedEx money-back guarantee terms 
DHL Express money-back guarantee terms